Refund policy

Last updated: June 17, 2026

Returns & Refund Policy – Dog Bed House

Thank you for shopping with Dog Bed House. We aim to provide a transparent and hassle-free experience when it comes to returns, refunds, and exchanges. Please review our policy below.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@dogbedhouse.com
Phone: +1 908 650 1513

Address: 5441 S Macadam Ave., Portland, OR 97239, Oregon, United States

Policy Overview

Return Period: 30 days from the delivery date.
Refund Processing Time: Up to 7 business days after we receive and approve the returned item.
Return Shipping Costs: Paid by the customer unless the item is defective or incorrect.

Return Conditions

You may return products under the following conditions:

Return Window: The return request must be initiated within 30 days of receiving your order.
Product Condition: Items must be unused, clean, in their original packaging, and include all tags and labels.
Proof of Purchase: A valid order confirmation or receipt is required.
Exceptions: For hygiene reasons, beds and items that have been used by a pet (soiled, washed, or covered in hair) cannot be returned unless they are defective. Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

How to Return an Item

Contact Customer Support at support@dogbedhouse.com and provide your order number, the reason for the return, and any relevant photos if applicable.
Receive Return Authorization and return instructions from our support team. Please do not ship anything back before your return is authorized.
Package the Item Securely and ensure the product is properly protected during transit.
Ship the Package using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Policy

Inspection & Approval: Returned items are inspected within 3 business days of arrival, and you will be notified of the outcome.
Refund Processing: Approved refunds are processed within 7 business days and issued to the original payment method.
Confirmation: You will receive an email notification once your refund has been completed.
Delayed Refunds: If you have not received your refund after this period, please contact your bank or payment provider first, as processing times on their end can vary. If you still need assistance, contact our support team.

Exchanges

We offer exchanges only for products that arrive damaged or defective. Contact us within 30 days of delivery and you can choose either a replacement or a full refund; we cover the return shipping in these cases.

For any other reason — including a different size or variant — we do not offer direct exchanges. Please return the original item within 30 days in its original condition for a refund, then place a new order for the item you would like.

Special Cases

Defective or Damaged Products: Contact us within 30 days of delivery. We will cover the return shipping and offer you either a replacement or a full refund.
Incorrect Item Received: Contact our support team. We will cover all return costs and arrange shipment of the correct item.
Lost Shipments: If your package has not arrived within the expected delivery timeframe, please contact us so we can open an investigation with the carrier.

Processing Times

Return Period: Returns must be initiated within 30 days of receiving the order.
Inspection: Returned items are inspected within 3 business days after arrival.
Refund: Approved refunds are issued within 7 business days.

Return Address

To protect against lost or misdirected packages, we do not accept returns sent without prior authorization. Once your return has been approved, our support team will provide the correct return address. Please do not send any item back before receiving return authorization, as unauthorized returns may not be accepted or refunded.