DogBedHouse Ice Silk Cooling & Non-Slip Pet Mat
DogBedHouse Ice Silk Cooling & Non-Slip Pet Mat
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30 Day Returns 
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Stay Cool and Comfortable Without Overheating or Slipping
Provide cooling relief for pets during warm days — made with breathable ice silk fabric, thick padding, and non-slip backing.
Why is this Cooling Pet Mat perfect for your dog or cat?
✔ Effective Cooling with Breathable Material: The ice silk surface provides a cooling effect that helps regulate pet body temperature—allowing pets to stay comfortable without overheating during hot weather.
✔ Thick, Comfortable Padding: Designed with a thick padding layer, the mat offers additional comfort and support—preventing pressure points and making paws and joints feel cushioned.
✔ Non-Slip and Easy to Maintain: Equipped with a non-slip backing that keeps the mat stable on floors and is washable—making cleaning simple and ensuring the mat stays hygienic.
Specifications
Material: Ice silk
Available colors: Gray, Blue
Sizes: S, M, L, XL
Features: Thick, breathable, non-slip, washable
Size Information
| Size | Dimensions (Length × Width) | Best for (recommended) |
|---|---|---|
| S | 17.7" × 11.8" | Small cats and toy dogs (examples: Chihuahua, Yorkie). We recommend for pets up to ~12 lbs. |
| M | 23.6" × 15.7" | Small-to-small-medium dogs and most cats (examples: Pug, French Bulldog — shorter-bodied; adult cats). We recommend for pets up to ~25 lbs. |
| L | 29.5" × 19.7" | Medium dogs and large cats (examples: Beagle, Cocker Spaniel). We recommend for pets up to ~40 lbs. |
| XL | 35.4" × 23.6" | Most large dogs when curled or partially stretched (examples: Labrador mix, Golden Retriever mix). We recommend for pets up to ~70 lbs; roomy for most large breeds when not fully stretched out. |
- Measure body length from the base of the neck (where collar sits) to the base of the tail.
- Measure shoulder width across the widest point of the shoulders/chest.
- Choose a mat at least 4–6 inches longer than the body length and slightly wider than the shoulder width. If your pet likes to fully stretch out, pick the next larger size.
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FAQ
The most asked questions, answered here. For anything else, see our full FAQ page or email support@dogbedhouse.com.
How quickly do you respond to inquiries?
We respond to messages and emails in the order they are received and aim to reply within 24 hours during business days.
Can I change my shipping address after placing an order?
Once an order has been placed, shipping addresses generally cannot be changed because our fulfillment team begins processing orders within 1–5 business days.
If you need to update your shipping address, please contact us within 24 hours of placing your order at support@dogbedhouse.com and include your name and order number.
We will do our best to update the address before the order ships; however, we cannot guarantee modifications once processing has begun.
How long is the processing time?
We aim to process and prepare all orders within 1–5 business days.
Many orders are processed sooner, but during busy periods such as promotions, holidays, or peak seasons, additional processing time may be required.
General Delivery Information
Our fulfillment team operates Monday through Friday, excluding public holidays.
Once your order has been processed, shipping typically takes 1–5 business days.
The total estimated delivery time is therefore usually 2–10 business days.
Will my entire order arrive in one package?
Depending on inventory availability and warehouse locations, your order may arrive in multiple packages.
If this occurs, packages may arrive 1–2 days apart.
What happens if an item is out of stock?
If an item becomes unavailable after purchase, we will notify you via email.
If the product is not expected to become available within two weeks, a full refund will be issued automatically.
I received a damaged item. What should I do?
We sincerely apologize if your order did not arrive in perfect condition.
Please contact us at support@dogbedhouse.com with your name, order number, and photographs of the damaged item.
How can I track my order?
You can track your order using our “Track My Order” page. Simply enter your tracking number to view the latest shipping updates.
If you need assistance, our support team is always happy to help.
My tracking number is not working. What does that mean?
Tracking information may take up to 24–72 hours after shipment to become active.
If your tracking number still does not work after this period, please contact us and we will investigate the shipment status for you.
How long does it take to receive my order?
Orders are processed within 1–5 business days.
Shipping generally requires an additional 1–5 business days.
Most customers receive their orders within 2–10 business days from the date of purchase.
Which shipping carrier do you use?
For shipments within the United States, we primarily use USPS.
Depending on the destination and fulfillment location, other trusted shipping partners may occasionally be used.
Do you offer free shipping?
Yes. We proudly offer FREE shipping on all orders.
No additional shipping fees will be charged during checkout.
Can I return my product?
Yes. We offer a 30-day return period from the date you receive your order.
Please contact us at support@dogbedhouse.com before sending any return.
Please Note:
- Return shipping costs are the responsibility of the customer.
- If you receive a damaged or incorrect item, we will cover all return shipping costs.
- Products must be returned in their original packaging and securely packed.
- Returns sent without prior authorization may not be accepted.
What condition must returned items be in?
All returned products must be unused, in their original condition, and returned in the original packaging.
Support is available Monday to Friday, 8:00 AM – 7:00 PM (GMT-5).